Welcome to LAVISH VALET. These Terms & Conditions govern all bookings, services, quotations, and work carried out by us. By making a booking or using our services, you agree to these Terms & Conditions below.

We provide professional mobile car valeting service, vehicle detailing, headlight restoration, carpet cleaning, and other related vehicle care services.

 

Acceptance: By booking any service with us, paying a deposit, or allowing work to commence, you confirm acceptance of these Terms & Conditions.

1. Definitions
“We”, “Us”, “Our” refers to [Lavish Valet].
“You”, “Customer” refers to the person making the booking or vehicle owner.
“Services” refers to any service supplied by us.
“Vehicle” refers to any car, van, SUV, or other vehicle booked for service.

2. Booking & Deposits

2.1 Bookings
All appointments are subject to availability and confirmation.

2.2 Deposits
A deposit of 20% or full payment may be required before work commences. Your booking is not secured until payment has been received where requested.

 

2.3 Payment Method

We accept all credit and debit cards, payment made via our website are safe and secure.

We also accept cash payments in person, and card payments.

2.4 Non-Payment
We reserve the right to refuse, delay, or cancel services where required deposits or balances have not been paid.

2.5 Final Payment
Unless otherwise agreed in writing, all remaining balances are due immediately upon completion of services.

3. Cancellations & Rescheduling

3.1 Customer Cancellations
- More than 24 hours before appointment: deposit may be transferred to a new booking date.
- Cancellations within 24 hours: deposit may be partially or fully non-refundable.

- Bookings cancelled after 24 hours of scheduling: deposit non-refundable.
- Same day cancellations or no-shows may result in full deposit loss.

3.2 Business Cancellations
We reserve the right to reschedule appointments due to:

- Severe weather
- Unsafe working conditions
- Illness or emergency
- Equipment failure
- Circumstances beyond our control

Where possible, an alternative appointment will be offered.

4. Access & Working Conditions
The customer must provide:
 

- Safe and legal access to the vehicle
- Sufficient space to work
- Safe parking location
- If required, access to electricity and/or water (unless otherwise agreed)

We may refuse service where conditions are unsafe, illegal, abusive, or unsuitable.
 

5. Vehicle Condition & Customer Responsibilities
You agree to:
 

- Remove valuables before service
- Declare any pre-existing damage
- Inform us of electrical faults, warning lights, leaks, modifications, or mechanical issues
- Ensure vehicle is insured, accessible and unlocked at agreed time

We are not responsible for loss of personal items left inside the vehicle. Or any damage to vehicle condition, bodywork, electrical, or mechanical, or where pre-existing damage or issues were not brought to our attention.

6. Mobile Valeting & Detailing Services
Results may vary depending on:
 

- Vehicle age
- Paint condition
- Interior wear
- Existing stains
- Pet hair levels
- Previous repairs
- Neglect or contamination

While we use professional methods, we do not guarantee the complete removal of all stains, scratches, odours, mould, pet hair, or defects.

Additional charges may apply for heavily soiled vehicles or conditions not disclosed at booking.

7. OBD Diagnostics

7.1 Diagnostic Nature
OBD diagnostic scans identify stored fault codes and system data. They are an aid to fault finding and not a guaranteed full diagnosis or repair.

7.2 No Repair Guarantee
A fault code does not always identify the exact failed component. Further testing or repairs may be required.

7.3 Customer Responsibility
Any repair decisions following diagnostics remain the customer’s responsibility.

We accept no liability for losses arising from customer decisions made using diagnostic information provided.

8. Headlight Restoration
Headlight restoration improves lens clarity by reducing oxidation and surface damage.
 

- Results depend on lens age and condition
- Internal damage or cracks may limit results
- Severely degraded headlights may require replacement
- Future oxidation can occur over time due to UV exposure and environment

No lifetime guarantee is provided unless expressly stated in writing. We take no responsibility for any faults or damage to the headlights should one arise after our headlight restoration service.

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9. Carpet Cleaning

​We offer domestic carpet cleaning service for homes, bedrooms, and motor homes. Our carpet cleaning service is available to book via our website.

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9.1 Carpet Cleaning Price

Quotes are based on a rough estimate. We offer a video call or a free home visit for a more accurate quote. Price quoted can vary depending on the job and carpet/room size.

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9.2 Carpet Cleaning Service

Our carpet cleaning service removes built-up dirt, stains, spills and unpleasant odours, leaving your carpet looking cleaner and feeling fresher. We use professional cleaning methods to lift dirt and grime from deep within the carpet fibres using wet and dry vacuum while helping to restore a fresh well maintained carpet appearance.

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No lifetime guarantee is provided for carpet cleaning unless expressly stated in writing.

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10. Time Estimates
Appointment durations are estimates only. Actual times may vary depending on vehicle size, condition, weather, and unforeseen issues.

11. Pricing & Additional Charges
Quoted prices are based on information provided at booking.

We reserve the right to revise pricing where:
- Vehicle size differs from booking
- Condition is worse than described
- Excessive contamination exists
- Additional requested services are added onsite

Any revised cost will be discussed before proceeding.
 

12. Damage & Liability

12.1 Pre-Existing Damage
We are not liable for pre-existing issues including but not limited to:

- Loose trim
- Faded paint
- Weak plastics
- Stone chips
- Cracked lenses
- Worn upholstery
- Faulty electronics

- Windscreen damage

- Alloy wheel damage

- Bodywork dents & scratches
 

12.2 Reasonable Care
We will carry out our services with reasonable skill and care. A pre vehicle inspection check will be carried out prior to starting work.

12.3 Limitation of Liability
To the fullest extent permitted by law, our liability shall be limited to the value of the service provided, except where liability cannot legally be excluded.

Nothing in these terms excludes your statutory rights.

13. Refusal of Service
We reserve the right to refuse or stop work where:

- Aggressive or abusive behaviour occurs
- Unsafe conditions arise
- Vehicle condition presents health risks
- Payment is not made as agreed
- Requested work is inappropriate or unlawful

14. Customer Satisfaction & Complaints
If you are dissatisfied, concerns must be raised before we leave the site where reasonably possible, or within 24 hours of service completion by contacting us via email on info@lavishvalet.co.uk

We will be given a fair opportunity to inspect and reasonably rectify genuine issues.

15. Photos & Marketing
We may take before-and-after photographs or videos for quality control and marketing purposes for our social media pages unless the customer requests otherwise in advance. Registration numbers and personal items will be avoided where practical. All branding and logos of Lavish Valet are exclusive to us and are copyright protected.

16. Privacy
Customer information will only be used for bookings, communication, invoicing, and service delivery in accordance with applicable data protection laws.
 

17. Force Majeure
We are not liable for delays or inability to perform services caused by events beyond our reasonable control including weather, traffic, accidents, illness, supplier delays, war, pandemic, or equipment failure.

18. Public Liability

Lavish Valet maintains full public liability insurance for mobile valeting.

 

19. Governing Law
These Terms & Conditions are governed by the laws of England and Wales unless otherwise required by applicable local law.

20. Contact Us
Lavishvalet LTD

Suite RA01

195-197 Wood Street

London

England

E17 3NU

Company Reg:17273280

Phone: 07884786660
Email: info@lavishvalet.co.uk
Website: www.lavishvalet.co.uk