Privacy Policy
At Lavish Valet, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website or book one of our services.
1. Information We Collect
When you use our website or make a booking, we may collect information such as:
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Your name
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Phone number
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Email address
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Booking and appointment details
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Vehicle make, model and registration
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Service address or location
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Payment and transaction information
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Any information you provide when contacting us
We only collect information that is reasonably necessary to provide and manage our services.
2. How We Use Your Information
We may use your information to:
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Process and manage your bookings
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Take and process payments or booking deposits
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Contact you regarding your appointment
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Send booking confirmations and reminders
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Provide our mobile valeting and detailing services
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Respond to enquiries and customer requests
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Improve our website and services
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Comply with legal and accounting requirements
We will not sell or rent your personal information to third parties.
3. Payments
Online payments may be processed securely through third-party payment providers such as Stripe or other payment services available through our booking system.
We do not normally have access to or store your full card details. Payment providers process your payment information in accordance with their own privacy policies and security requirements.
4. Website & Booking Services
Our website may be hosted or supported by third-party providers, including Wix and our online booking system. These providers may process certain personal information on our behalf to provide website, booking, payment and related services.
5. Cookies
Our website may use cookies and similar technologies to make the website function correctly, understand how visitors use our website and improve your experience.
Where required, we will ask for your consent before using non-essential cookies.
6. Sharing Your Information
We may share relevant information with trusted third-party providers where necessary to operate our business, such as:
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Website and hosting providers
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Booking and scheduling providers
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Payment providers
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Email or messaging services
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Advertising and Marketing
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Accountants or professional advisers
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Government or law-enforcement authorities where legally required
We only share information where there is a legitimate reason to do so.
7. How We Protect Your Information
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including managing bookings, providing services, resolving disputes and meeting legal, tax and accounting obligations.
9. Your Rights
Under UK data protection law, you may have rights including the right to:
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Request access to the personal information we hold about you
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Ask us to correct inaccurate information
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Request deletion of your information in certain circumstances
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Object to or restrict certain processing
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Withdraw consent where processing is based on consent
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Complain to the Information Commissioner's Office (ICO)
You can find information about your data protection rights on the ICO website.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Lavish Valet
Tel 07884786660
Email: info@lavishvalet.co.uk